To enhance customer support TRUMPF has introduced MyTRUMPF. This is a portal with integrated e-shops and a variety of other helpful tools and features, including a comprehensive download area. It is easy to use and tailor-made, so customers can view their individual machine base and software products then download all machine-related documentation.
Appropriate training courses, available for operators and programmers, can be accessed via direct links embedded on each machine page. And the site also provides the facility for downloading TruTops software service packs.
Spare parts and punch & press brake tooling can be ordered online, 24 hours a day and 7 days a week, via MyTRUMPF. It also allows customers to benefit from special online deals. Exploded drawings assist the ordering process and availability of parts and individual prices are clearly displayed to ensure the customer has full transparency throughout the process.
The news and events feature keeps users up to date on the world of TRUMPF and there is also a comprehensive ‘tips and tricks’ section that provides access to technical articles and videos, user reports from all over the world and downloadable customer magazines and books.
MyTRUMPF is free and every user receives their own personal login and password; there is no restriction on the number of users per company. To register go to www.uk.mytrumpf.com